Delivery & Returns

DELIVERY

Delivery Charges
Standard delivery is free within mainland UK for orders over £150.
International and outside mainland UK delivery is charge based on the country of delivery. You will be notified of the applicable delivery charge at the checkout stage. Please note, Peacock Supplies is not responsible for any importation tax that is levied at the delivery destination.

 

How long will it take?
Please allow 2-3 weeks for UK delivery, however items may arrive sooner than this.
International delivery may take 4-5 weeks or more. All orders are packed securely and dispatched through a tracked courier service.

 

RETURNS

Returns Policy
At Peacock Supplies our return policy is simple. If you are not happy, we are not happy. We have a 100% Satisfaction Guarantee. If you are not satisfied with your purchase it may be returned within 10 days for a complete refund or an exchange, less the shipping charges.
Returned merchandise must be in the condition sold (unused and new) with original packaging and tags intact.
All returns must be approved by Peacock Supplies - in the event of a return, please contact us via email to hello@peacocksupplies.com. Upon receiving and processing the return, we will provide a refund. Please ensure that the returned item is securely packed and sent back through a recorded delivery, as unfortunately we cannot be responsible for lost or damaged items. Your return must be accompanied by the original packing slip. Please note, the cost of the return shipment is the responsibility of the customer.

 

Faulty Goods
Each item at Peacock Supplies is thoroughly checked before dispatch. However in the unlikely event of damage, the damage/defect claims must be made within 7 days of package arrival. Please inspect your purchase immediately upon receipt as no claims can be honoured after 7 days. Please contact us for return authorisation on damaged items and we will process a claim or issue a replacement. In the event of damage caused by shipping, the delivery company may require inspection so please retain all packing material.